Privacy Policy
PRIVACY POLICY
Last Updated: October 7, 2026
Appliance Repair Pro respects your privacy. This Privacy Policy explains what information we collect when you use our website, Book Online form, Smart Booking voice assistant, contact us, or request appliance repair service, how we use that information, and when it may be shared with service providers.
This Privacy Policy applies to appliancerepairprotec.com and the online services operated by Appliance Repair Pro.
## 1. INFORMATION WE COLLECT
We may collect information that you voluntarily provide when you request service, communicate with us, or use features on our website.
This information may include:
– Name
– Phone number
– Service address and city
– Email address, if provided
– Appliance type
– Appliance brand
– Model number, if provided
– Description of the appliance problem
– Preferred service day or general time period
– Photos or other files you choose to upload
– Information you provide during a Smart Booking conversation
– Information you provide during phone, text, or other communications with Appliance Repair Pro
– Other information you voluntarily provide in connection with a service request
We may also automatically receive limited technical information when you use the website, such as:
– IP address
– Browser type
– Device type
– Operating system
– Referring page
– Pages visited
– Approximate interaction and usage information
– Cookie or similar technology identifiers
## 2. BOOK ONLINE AND SERVICE REQUESTS
When you submit a Book Online form, request a quote, or otherwise request service through our website, we use the information you provide to:
– Review your service request
– Determine whether we can assist with the appliance or issue
– Contact you about the request
– Arrange or discuss service availability
– Communicate with you before, during, or after service
– Maintain service and customer records
– Respond to questions or follow-up requests
Submitting an online request does not by itself confirm an appointment or a specific arrival time.
A member of the Appliance Repair Pro team may contact you by phone or text message to confirm availability, obtain additional information, or coordinate service.
## 3. SMART BOOKING VOICE ASSISTANT
Our website may provide a Smart Booking voice assistant that allows you to speak with an AI-powered assistant about appliance problems, service questions, pricing, and service requests.
Smart Booking requires access to your device microphone.
When you use Smart Booking:
– Your microphone audio is transmitted for real-time processing by our AI technology provider
– Your speech may be converted into text
– The AI assistant may generate spoken and written responses
– A transcript of the conversation may be created
– Information you provide during the conversation may be used to create or assist with a service request
Smart Booking is currently powered using AI technology and API services provided by xAI / SpaceXAI.
Appliance Repair Pro does not intentionally store a separate raw audio recording of Smart Booking conversations on the WordPress website after the session. We may retain the conversation transcript, service-request information, and related records when reasonably necessary for customer service and business purposes.
Our AI provider processes information transmitted through its API according to its own contractual, privacy, security, and data-retention practices. At the time this Privacy Policy was last updated, the provider states that API requests and responses may be retained for up to 30 days by default for security, abuse, or misuse auditing unless a different data-retention configuration applies.
For current information about the AI provider’s practices, please refer to:
https://x.ai/legal/privacy-policy
https://docs.x.ai/developers/faq/security
Do not provide highly sensitive information through Smart Booking that is not necessary for appliance repair service.
## 4. PHONE CALLS AND AI-ASSISTED COMMUNICATIONS
Appliance Repair Pro may use automated or AI-assisted technology to help answer calls, collect service-request information, respond to common questions, and route information to our team.
Calls or related transcripts may be processed or retained for customer service, quality assurance, service-request management, security, or business-record purposes where permitted by applicable law.
If you prefer to communicate with a person, you may request human follow-up.
## 5. PHONE CALLS AND TEXT MESSAGES
If you provide a phone number in connection with a service request, we may use that number to contact you regarding:
– Your service request
– Scheduling or availability
– Appointment coordination
– Questions about the appliance or service location
– Updates related to service
– Follow-up regarding completed or previous service
Providing a phone number for a service request does not mean that you have agreed to receive unrelated promotional or marketing text messages.
If Appliance Repair Pro uses automated promotional text messaging in the future, we will obtain any consent required by applicable law before sending such messages.
Message and data rates may apply depending on your mobile carrier and plan.
## 6. PHOTOS AND FILE UPLOADS
You may have the option to upload photographs or other information related to your appliance.
Uploaded images may contain information embedded by your device, including metadata.
We recommend that you avoid submitting photographs that contain unnecessary personal information.
Photos submitted as part of a service request may be used to:
– Review the appliance or problem
– Assist with service preparation
– Communicate with technicians or staff
– Maintain relevant service records
We may retain submitted photographs for a reasonable period when they are relevant to the service request, service history, warranty, dispute resolution, or legitimate business records.
## 7. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
– Provide appliance repair services
– Respond to inquiries
– Process and manage service requests
– Contact customers
– Coordinate scheduling
– Prepare for service visits
– Maintain customer and service history
– Improve our customer service
– Operate and maintain our website
– Operate Smart Booking and other website features
– Detect or prevent fraud, misuse, spam, or security problems
– Troubleshoot technical issues
– Measure website performance and marketing effectiveness
– Comply with legal obligations
– Protect our legal rights and the rights or safety of others
We seek to collect only information that is reasonably useful for these purposes.
## 8. HOW WE SHARE INFORMATION
We do not sell customer service-request information to data brokers.
We may share personal information with companies that provide services necessary to operate our business and website.
These providers may include:
– Website hosting providers
– WordPress and website technology providers
– Email and SMTP providers
– AI and voice-processing providers, including xAI / SpaceXAI
– Analytics providers
– Advertising and marketing technology providers
– Spam, fraud, or security providers
– Software and communication providers
– Contractors or service personnel who reasonably need information to perform or coordinate appliance repair service
These providers may process information on our behalf or according to their own applicable terms and privacy obligations.
We may also disclose information when reasonably necessary to:
– Comply with a law, subpoena, court order, or legal process
– Respond to lawful government requests
– Protect our rights or property
– Investigate fraud or security issues
– Protect customers, employees, contractors, or the public
– Establish, exercise, or defend legal claims
– Complete a business transfer, merger, sale, or similar transaction if one occurs
## 9. ANALYTICS, ADVERTISING, AND COOKIES
Our website may use cookies, pixels, tags, analytics tools, or similar technologies.
These technologies may be used to:
– Keep the website functioning
– Understand how visitors use the site
– Measure website traffic
– Diagnose technical problems
– Measure advertising or marketing performance
– Understand how visitors reached our website
We may use services provided by Google or other technology providers for analytics, tag management, advertising measurement, or similar purposes.
These third-party services may receive information such as your IP address, browser information, device identifiers, cookie identifiers, pages visited, and interaction information depending on how the services are configured.
You can control or delete many cookies through your browser settings. Blocking certain cookies may affect the operation of some website features.
Where applicable law requires additional choices or opt-out mechanisms for particular advertising or data-processing activities, we will provide those choices as required.
## 10. WE DO NOT SELL SERVICE-REQUEST DATA
Appliance Repair Pro does not sell the personal information you submit in Book Online requests, Smart Booking conversations, customer service communications, or appliance repair records to data brokers.
We do not knowingly sell sensitive personal information.
Information may nevertheless be provided to service providers that process information for the business purposes described in this Privacy Policy.
## 11. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy and for legitimate business, accounting, service-history, warranty, security, dispute-resolution, and legal purposes.
Different categories of information may be retained for different periods.
For example:
– Service-request and customer information may be retained as part of our business and service history
– Repair records may be retained when useful for future customer service, warranty, accounting, or dispute purposes
– Smart Booking transcripts may be retained as part of the related customer inquiry or service request
– Photos may be retained when relevant to a service request or service history
– Website security logs and technical information may be retained for shorter operational periods
– Third-party providers may retain information according to their own contracts, system configurations, and retention policies
When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.
## 12. DATA SECURITY
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, cloud service, email system, or electronic storage system can be guaranteed to be completely secure.
Please do not submit information that is unnecessary for your appliance repair request.
## 13. YOUR PRIVACY RIGHTS AND REQUESTS
Depending on where you live and the law that applies to you, you may have rights concerning your personal information.
These rights may include the ability to request:
– Access to personal information we maintain about you
– Correction of inaccurate information
– Deletion of certain personal information
– A copy of certain personal information
– Information about how personal information is used or shared
– Opt-out of certain processing where required by applicable law
To make a privacy request, contact us at:
Email: appliancerepairprof@gmail.com
Phone: 651-239-6430
Please include enough information for us to understand and reasonably verify your request.
We may need to verify your identity before completing certain requests.
We will respond to valid requests as required by applicable law.
If applicable law gives you a right to appeal our response to a privacy request, you may submit an appeal using the same email address and state that your request is a “Privacy Request Appeal.”
## 14. MINNESOTA PRIVACY
Appliance Repair Pro operates in Minnesota.
Minnesota privacy law may provide certain rights and obligations depending on the nature and scale of a business’s data-processing activities.
Where the Minnesota Consumer Data Privacy Act applies to our processing, we will handle applicable consumer privacy requests and other obligations in accordance with that law.
Appliance Repair Pro does not sell sensitive consumer data without the consent required by applicable law.
## 15. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites or use services operated by third parties.
We are not responsible for the privacy practices of websites or services that we do not control.
When you interact directly with a third-party website or service, its privacy policy and terms may apply.
## 16. CHILDREN’S PRIVACY
Our website and appliance repair services are intended for adults seeking household or commercial appliance repair services.
They are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.
If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.
## 17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, service providers, business practices, or applicable law.
When we update the policy, we will change the “Last Updated” date at the top of this page.
If a change materially affects how we use personal information already collected, we will provide any additional notice required by applicable law.
## 18. CONTACT US
If you have questions about this Privacy Policy or how Appliance Repair Pro handles personal information, contact us:
Appliance Repair Pro
Website: https://appliancerepairprotec.com
Email: appliancerepairprof@gmail.com
Phone: 651-239-6430
Minnesota, United States